Job Information
Assistant Retail Manager
Kelowna, BC 311 Days Ago
Job Type: Full-Time
Job Category: General Labour
Posted: 2018-05-17
Employer: Pro Builders Supply Ltd.

POSITION: Assistant Retail Manager


Pro Builders Supply Ltd. operate Home Hardware Building Centres and supports the full range of consumer and contractor home improvement needs in the Kelowna, Penticton, Osoyoos and Canmore markets.

Pro Builders Supply Ltd. Is looking for an experienced Assistant Retail Manager for our Kelowna Home Hardware Building Centre.

The Assistant Retail Manager assists in the day to day operations of the retail sales floor while leading the activities of the floor sales, cashiers, helping to meet sales objectives, and facilitating communications within the team. They also ensure the full productivity of retail sales team.

Position Responsibilities:

  • Supervise the retail sales and cashier teams.
  • Maintain good customer service through a presence on the sales floor by making effective use of knowledge of products, projects, and services. Be a good example for other employees through your ability and desire to assist customers and to maximize sales.
  • Greet and assist customers on the Sales Floor and process transactions at the service desk.
  • Foster an environment that encourages high employee productivity and team morale.
  • Arrange for retail sales team to be cross-trained in other departments in store, in accordance with company policy.
  • Work in a safe manner in accordance with provincial and federal safety legislation, as well as, use of good common sense.
  • Ensure that all staff maintains the knowledge and skills necessary to provide good customer service and to maximize sales, with particular attention to add-on sales referral to other departments.
  • Recognize employees who provide exceptional customer service and/or demonstrate excellent skills.
  • Resolve customer complaints in a manner that is timely, courteous and discreet and escalate major complaints as appropriate.
  • Establish and manage the work schedules for the retail and cashier teams.
  • Assist in employee performance evaluations with assistance of Retail Operations Manager
  • Participate in the hiring of Retail and Cashier staff.
  • Participate in the new hire orientation and probationary processes for retail/cashier team members.


  • 2+ years of retail supervisory experience
  • Previous retail merchandising experience
  • Demonstrates leadership and management ability.
  • Ability to make decisions with integrity that supports company guidelines and makes good business sense.
  • Ability to resolve customer concerns in a diplomatic manner.
  • Ability to engage customers in a friendly and professional manner.
  • Ability to plan, organize and prioritize efficiently to effectively handle their daily responsibilities and serve our customers.
  • Ability to coach for results.
  • Ability to work effectively with ongoing distractions is necessary.
  • Capacity to work independently and seek out assistance as required.

Nice to Have Experience:

  • Business Administration diploma
  • Previous building supplies or hardware retail experience
  • Familiar with POS systems.

What we offer:

We offer competitive wages along with benefits, company RRSP matching, an annual bonus program and a strong team environment coupled with an autonomous culture and great working conditions.

Thank you for your interest. Only those selected for an interview will be contacted.

Job Type: Full-time

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